What we collect
We only ask for what a coach needs to write a plan and for a payment to clear.
- Identity and contact: name, phone number, email address, city, and preferred language.
- Health and training information: age, height, weight, measurements, goals, injuries, medical conditions you disclose, medication relevant to training, activity level, and equipment available to you.
- Progress media: photos or videos you upload for form checks or progress tracking.
- Order information: which package you bought, when, and the payment reference returned by the payment provider.
- Technical information: device type, browser, approximate region, and how the site and app are used, for security and reliability.
Why we hold it
We rely on your consent for the health information you give us, and on the performance of our agreement with you for the rest. You can withdraw consent at any time, though we cannot continue coaching without the health details a safe plan depends on.
- To write, adjust and deliver your training and nutrition plan.
- To run check-ins and answer you in chat.
- To process payment, issue receipts, and keep the accounting records the law requires.
- To provide support and resolve problems with an order.
- To improve the service — reviewed as a whole, not by singling out an individual.
Your photos and progress data
Progress photos and body measurements are among the most sensitive things you will send us. They are used for coaching only, and they are visible to Sharkawy and the coaches working on your plan.
We never publish your photos, measurements, name or results in marketing, on social media, or anywhere else without asking you first and getting your explicit agreement for that specific use. Saying no changes nothing about your coaching.
Payment information
Card payments are processed by a licensed payment gateway on its own secure pages. SharkJR does not receive, see or store your full card number, expiry date or CVV.
What we keep is the outcome: the amount, the currency, the date, the last digits shown on the receipt, and the reference we need to match a payment to an order or a refund.
How long we keep it
Coaching records are kept while your subscription is active, and for a period afterwards so you can restart without redoing your history and so we can meet accounting and tax obligations.
You can ask us to delete your account and your coaching data at any time. Records we are legally required to keep — invoices, for example — are retained for the period the law sets, and nothing else.
Your rights
Send the request from the email or phone number on your account and we will answer it. We may ask you to confirm your identity first, so that nobody else can obtain your data.
- Ask for a copy of the information we hold about you.
- Correct anything inaccurate.
- Ask for deletion of your account and coaching data.
- Withdraw consent to our use of your health information or photos.
- Object to a specific use, or ask us to restrict it.
How it is protected
Access to coaching data is limited to the people who need it to do the work. Data is held with established hosting and storage providers, and transferred over encrypted connections.
No online service can promise perfect security. If a breach ever affects your information, we will tell you and say plainly what happened.
Changes and contact
If this policy changes, the date at the top of the page changes with it, and material changes are announced before they take effect.
For anything about your data — access, correction, deletion — write to support@sharkjr.com or message the WhatsApp number below.